US companies have long embraced outsourcing to the Philippines, including “US health insurance outsourcing Philippines” operations. Since the first BPO company opened there in 1992, the industry has grown exponentially. Various industries ranging from telecommunications to streaming services have taken advantage of the country’s skilled workforce. The healthcare industry is outsourcing administrative tasks to reduce costs and focus more on patient care.
It is incredibly strategic and beneficial for the health insurance sector to outsource to the Philippines. U.S. companies, including health insurers, are outsourcing roles like Claims Officers, Assessors, and Sales Support to the Philippines to cut costs and boost efficiency. Read on to discover why the Philippines is their top choice for operational support.
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Cost Efficiency and Cost Savings
The main reason why US companies outsource most of their operations to the Philippines is because it is economically sound. Outsourcing insurance services to the Philippines can significantly reduce operational costs for US companies. Labor costs in the Philippines are lower than in the US due to a significantly lower cost of living.
In fact, the most expensive city in the country and the third most expensive city in Asia, Manila, is still 50% cheaper than any city in the US.
US companies can hire entry-level workers in the Philippines for $300–$400 per month—half the cost of hiring the same role in the US.
On top of lower labor costs, US companies also save a ton on operation costs when they outsource to the Philippines. Rent, supplies, software fees, and taxes are generally lower in the Philippines than in any country in the West.
Flexibility on Work Hours
Some BPO companies in the Philippines operate 24/7. This is to accommodate multiple time zones from anywhere in the world. BPO workers in the country have also gotten used to working night shifts and graveyard shifts. Many are even flexible enough to work graveyard shifts in one month, and then work day shifts in the next.
It isn’t only US companies that take advantage of the Philippines’ workforce. European countries and Australia outsource to the country as well. Filipino workers are no strangers to working at any given time of the day to accommodate a client’s time zone. Whether you’re on Eastern Standard Time or Pacific Standard Time, BPO companies and Filipino workers can and will adhere to your schedule.
Filipinos Have Excellent Work Ethics
Filipinos take pride in embodying the trait called “Masipag,” which translates to “hardworking,” and they actively strive to cultivate and practice this value.
This extends to how Filipinos function in the workplace. The dedication and expertise of healthcare professionals in the Philippines, which is recognized globally, further exemplify this trait.
Countries such as Japan, UAE, and even the US, value Filipino workers because they are “some of the most hardworking people around.”
Filipinos tend to excel in their fields or work hard wherever they are placed because it is almost a part of their culture. A lot of Filipinos support their families financially. Not only do they pay for the education and sustenance of their spouses and children, they also provide for their mothers, fathers, and siblings.
That being said, the work ethic of Filipinos is world-renowned. They are productive, are excellent team players, and they take initiative whenever necessary. Filipino workers, after an adequate amount of training, can be left to work on their own without seeing a decline in effectiveness. This is why a lot of home-based Filipino workers still strive in any industry they’re in.
Skilled and Fluent Workforce
Many Filipino workers excel by demonstrating both hard work and skill. The Philippines offers tailored staffing solutions to meet the specific needs of healthcare and insurance companies. Filipino workers bring valuable skills honed through experience and research, making them indispensable team members.
Insurance companies specifically find Filipino workers’ ability to excel in managing front-end and back-end processes attractive. Filipinos are also technologically literate. They can adjust to any software provided to them. They learn fast and work smart with the tools they are provided.
Did You Know
INTERESTING FACT
Filipinos excel at speaking English, making them ideal for roles as Customer Support Staff or Claims Advisors. In 2024, the Philippines ranked 22nd in EF’s English Proficiency Global Ranking. This also makes the country the second-most English-proficient country in Asia.
Cultural Diversity and Pleasant Employees
Various cultures from around the world influence the Philippines. Spain, Japan, and the United States colonized the country throughout its history.
. While the colonization itself was a dark time for the country, when the colonizers left Philippine soil, they left behind many of their cultures and traditions, which modern Filipinos have since adopted.
Adaptability is one of the many strengths of Filipino workers. They can mingle and work with American workers and clients with relative ease. They can adjust to another’s culture since their own is diverse in and of itself. When hired as an advisor, a virtual assistant, or as a customer service rep, Filipinos have no trouble communicating and being empathic towards people of other cultures.
Filipinos are also generally known to be pleasant people. Not only are they hardworking and skilled, they are also friendly and pleasant, making them highly easy to work with.
The BPO Industry is Supported by the Government
Another major factor as to why many US health insurance companies outsource their operations to the Philippines is because the country’s government itself highly supports the Philippines business process outsourcing sector. After all, the BPO industry is a major contributor to the country’s economy as a whole.
Since 2012, the Philippine National Government has implemented laws that give BPOs universal access to quality, secure, and reliable ICT services, and they provided resources to give PH-based BPOs a global competitive edge.
Telecommuting is also highly encouraged in the Philippines, so much so the country has passed a bill on it. This encouraged many Filipino workers to shift to the BPO industry, giving the US and other countries more access to talented and hardworking employees.
Data Security and Privacy
The Philippines is one of the most outsourced countries in the world. The industry has existed in it for more than three decades. That being said, the country has put up one of the most rigorous data privacy acts for its BPO sector more than most other countries in the world. This is another reason why many health insurance companies outsource in the Philippines.
In 2012, the Philippine government implemented the Data Privacy Act of 2012. This ensures the country’s compliance with natural standards for data protection is resolute and sound.
The BPOs in the country have handled, kept, and processed health insurance records, medical records, and even personal financial data for US companies for years. In fact, some of the biggest companies in the US have trusted Philippine-based BPOs enough to handle their data. Some of the most renowned companies in the world to outsource to the country are the following:
Google
Apple
Facebook
Amazon
UnitedHealth Group
Wells Fargo
UnitedHealth Group is one of the biggest healthcare companies in the world. It has since appointed a PH-based BPO company to handle its medical coding, billing, and insurance claims processing, among many others.
Excellent Track Record
Ever since the birth of the industry in 1992, the BPO sector has only grown in terms of scale and revenue. Outsourcing companies in the Philippines have a proven track record of enhancing operational efficiency for healthcare providers. The BPO industry contributes nearly $30 billion dollars per year to the country’s economy. It is also estimated that the Philippines holds about 15% of the global BPO market. It has served companies from the United States, Europe, Canada, Australia, Japan, and many more.
US companies, such as those in the health insurance sector, gain access to over 1.3 million Filipino BPO workers when they outsource to the country. Considering everything listed above, that’s a good set of workers to choose from. Companies that have outsourced to the Philippines have seen massive growth. Their work becomes more streamlined, more flexible, and they are able to adapt to the ever-changing face of the market in the US.
Overview of Healthcare Outsourcing in the Philippines
The Philippines has emerged as a leading destination for healthcare outsourcing, offering a unique combination of cost savings, a skilled workforce, and a favorable business environment. The country’s healthcare outsourcing industry has experienced significant growth in recent years, driven by the increasing demand for high-quality, cost-effective healthcare services.
Healthcare providers and organizations from around the world are turning to the Philippines to leverage its expertise in various healthcare services, from medical billing to telemedicine. This trend is not only a testament to the country’s capabilities but also a strategic move for companies looking to optimize their operations and reduce costs.
Industry Growth and Trends
The healthcare outsourcing industry in the Philippines is on an upward trajectory, driven by the increasing demand for healthcare services, advancements in technology, and the need for cost savings. The industry is expected to reach $2.4 billion by 2025, growing at a compound annual growth rate (CAGR) of 10.3%. This growth is fueled by the adoption of digital technologies such as telemedicine, artificial intelligence, and data analytics, which are revolutionizing the way healthcare services are delivered. As healthcare organizations continue to seek efficient and cost-effective solutions, the Philippines stands out as a prime location for outsourcing, offering both innovation and reliability.
Top Healthcare BPO Companies in the Philippines
The Philippines is home to several top healthcare BPO companies that provide a wide range of outsourcing services. These companies include:
Magellan Solutions
Connext
Hinduja Global Solutions
Outsourced Philippines
Acquire BPO Philippines
Fusion BPO Services
Infinit-O Global
Helpware
Visaya Knowledge Process Outsourcing Corporation
KKC Outsourcing Corporation
Magellan Solutions Outsourcing Inc
IdeasUnlimited
ADEC Healthcare
Process Zip
LaQuest Inc
Vector Outsourcing Solutions Philippines
Aspire Outsourcing Services Philippines Inc
Commonly Outsourced Healthcare Services
Healthcare providers and organizations outsource various services to the Philippines to take advantage of the country’s skilled workforce and cost-effective solutions. Some of the most commonly outsourced healthcare services include:
Medical Billing and Coding
Medical billing and coding are critical components of healthcare outsourcing. These services involve the processing of medical claims, coding of medical procedures, and billing of insurance companies. The Philippines offers a cost-effective and efficient solution for medical billing and coding, with many healthcare BPO companies providing these services.
Medical billing and coding services include:
Charge entry and coding of medical procedures
Claims processing and submission to insurance companies
Follow-up on unpaid claims and appeals
Compliance with regulatory requirements, such as HIPAA
Data analytics and reporting
Outsourcing Your VA and Healthcare Outsourcing Needs
By now, you most definitely see the benefits of “US health insurance outsourcing the Philippines”, especially when considering outsourcing in the Philippines. Technical support is a vital component of healthcare outsourcing services in the Philippines. Should you require virtual assistants for your practice or organization, the country is also a wonderful forcing house of skilled and hardworking Filipino VAs, perfectly aligning with the needs of US health insurance outsourcing to the Philippines.
VMeDx has recognized this synergy and has fully embraced “US health insurance outsourcing Philippines” by leveraging the skilled virtual assistants of VMeDx, who are medical professionals from the Philippines. Not only are they skilled, knowledgeable, and effective workers, but they are also HIPAA-trained and certified, making them ideal for the specific needs of US health insurance companies looking to outsource.
A Filipino VA will tend to your every need swiftly and effectively, embodying the high-quality standards required for US health insurance outsourcing to the Philippines. You’ll see first-hand the initiative Filipino workers employ in their day-to-day work. On top of all of that, they are also extremely cordial to you and those who will decide to work with your practice, further enhancing the benefits of outsourcing to the Philippines for US health insurance companies.
