Virtual Assistant for
Dental Professionals

1. Are unpaid insurance claims over 90 days old piling up?
2. Is your treatment acceptance rate suffering due to patients not having the necessary insurance benefit information to make informed decisions before leaving your office?
3. Do you find that patients due for hygiene appointments or with outstanding treatment plans are not scheduled adequately?
4. Are incoming telephone calls not being addressed in a timely manner?
5. Despite a growing backlog of tasks, are financial constraints preventing you from hiring additional part-time or full-time team members?

If these scenarios sound familiar, a Dental Virtual Assistant could be the solution to streamline your operations and enhance your service efficiency.

Dental Virtual Assistants excel in performing administrative duties. Tasks such as verifying benefits and eligibility, or following up on outstanding insurance claims, can be seamlessly handled by them. This allows your in-office staff to focus their energies on providing direct patient care.

Most industry experts recommend that all patient interaction should be initiated from within the practice itself, as these conversations are valuable touchpoints that strengthen the doctor-patient relationship. While it may not be advisable for a VA to directly communicate with patients, it’s worth identifying other tasks that could be delegated. This would free up your team’s time to engage in essential patient calls and interactions, thereby enhancing the overall patient experience.

Typically, outsourcing specific tasks within a practice proves to be more cost-efficient and effective than handling them internally. It’s not uncommon for practices to have an overflow of administrative duties that surpass the capacity of their current staff, yet don’t warrant the full-time employment of another team member. In such cases, a Dental Virtual Assistant provides a fiscally prudent solution, as you only pay for the actual hours of service used.

Moreover, virtual team members often exhibit higher productivity levels as they can work without interruptions from phone calls, patient interactions, or other team members. When you outsource, you’re paying strictly for productive hours worked, devoid of costs related to downtime, vacation time, sick days, or holidays. This approach can significantly optimize your operational budget and efficiency.

Rest assured, our Medical and Dental Virtual Assistants are fully trained and certified in HIPAA protocols. During onboarding, we ensure that their computer hardware and antivirus software meet our stringent requirements. We encourage clients to have their Virtual Medical and Dental Assistants sign Business Associate Agreements for added assurance. As our organization does not handle Patient Health Information directly, we do not require a BAA.

Our Virtual Assistants are primarily based in the Philippines, a country with a significant population employed by U.S. firms, particularly those in the healthcare sector. Recognizing the critical role U.S. companies play in its economy, the Philippine government has enacted stringent laws to safeguard confidential information. This is done to foster a sense of security among U.S. businesses operating in the region. Notably, in 2012, the Philippine government introduced the Data Privacy Act, which mirrors the HIPAA law in the U.S. This legislation provides a protective umbrella to U.S. companies employing Philippine labor, and imposes severe penalties on Philippine nationals who knowingly disclose Patient Health Information of U.S. entities.

For further details about the Data Privacy Act of 2012, please visit here.