A virtual medical receptionist field incoming calls and resolve basic customer needs. These needs might include scheduling appointments, routing calls or providing account information.

Here are some of the tasks that virtual receptionists are able to perform:

• Phone call answering.
• Share basic information with callers.
• Take/relay messages.
• Schedule appointments.
• Screen calls.
• Transfer/route calls.
• Pre-qualify sales leads and potential clients.
• Help customers place orders.

Telephone answering services cost less than virtual receptionists in general. An answering service can also handle a higher call volume. Having said that, the variety of tasks that a virtual receptionist carries out may be worth the investment.

The auto-attendant routes incoming calls to extensions or company numbers without human involvement using a menu system. Virtual receptionists route calls to landlines, mobiles, VoIP phones, and devices within your phone system.

A virtual receptionist can be a great asset for businesses who are looking for a way to expand their company without increasing on-site employees or cost. Virtual receptionists can absorb most of the tasks of an on-site receptionist and in most cases are relatively inexpensive.

They can handle incoming and outgoing calls, appointment scheduling and confirmations, rescheduling, insurance verifications, general inquiries, and more.