Patient Scheduling and Registration
Your Virtual Assistant can serve as a receptionist, handling patient calls and ensuring smooth communication within the practice. They can schedule appointments, screen and redirect calls, assist with referrals and medical records requests, confirm appointments, handle new patient calls, respond to inquiries while adhering to HIPAA policies and procedures. Additionally, they can collect patient demographics, clinical data, consent forms, health insurance details, and perform data entry and chart preparation.
Patient Intake
Your Medical Virtual Assistant can collect patient demographics, clinical data, consent forms, health insurance details, data entry, and chart prep.
Patient Exam
Live Scribe
The EHR system has revolutionized patient care, but charting can be time-consuming and divert our attention from patients. Your Medical Virtual Assistant can serve as a live scribe, logging conversations and handling administrative tasks like ordering diagnostics and refilling medications.
Medical Billing
Your remote medical assistant will ensure that patient insurance is verified occasionally, ensuring the policy is active, and gathering patient benefit information to ensure timely and accurate submission of claims, maximize revenue generation, and minimize claim rejection rate.
Patient Payment Posting and Collections
Your Remote Medical Assistants can post payments to patient accounts from daily insurance payments from EOBs and insurance checks from ERAs. An efficient payment posting system provides an efficient view of your day-to-day financial picture of every practice's increase in revenue. They can also call the patient to remind them of their balance and dues.