Client Services Agreement

Client Services Agreement How does your Client Services Agreement Looks like?You can view our Client services agreement by clicking on this link. How soon can I cancel the services and/or replace the virtual assistant if things do not work out?You can cancel and/or...

Billing and Finance

Billing & Finance When is your billing/ cut off date?We bill our clients every 2 weeks. We follow the billing cycle of day 1-15 and 16 to the end of the month. Please keep it mind that we follow this billing cycle regardless of your VA’s start date. If your...

HIPAA Security Policy and BAA

HIPAA, Security Policy & BAA How do your Security and HIPAA policy look like?All our Medical Virtual Assistants are HIPAA trained and have taken the same certifications that US citizens take (click here to view the sample certificate). In addition, we have them submit...

setting up my virtual scribe

Setting up my Virtual Scribe How do I set up my scribe?You can use a variety of HIPAA- compliant web conferencing software like MS teams or Zoom. Provide the user ID and access code so the your VA can log in to your meeting room before the shift and wait for you to...

Months 1-3 part 3

Months 1-3 In months 1 to 3, it’s not about your VA’s productivity, but your overall experience and satisfaction with the virtual assistant you have just hired. The first 3 months will have a lot of training and support. According to Indeed.com, the period...

Months 1-3 Part 2

Months 1-3 In months 1 to 3, it’s not about your VA’s productivity, but your overall experience and satisfaction with the virtual assistant you have just hired. The first 3 months will have a lot of training and support. According to Indeed.com, the period...